Why are my students marked as "Not Confirmed"?

Problem

My students are appearing as "Not Confirmed" on the New Users tab of User Management.

Solution

Students who have the status of "Not Confirmed" may not have accepted their email invitation to join your organization's Awato system. 

When a new student is invited to the program, they should receive an invitation email from "talktous@awato.co". If the invitation is not showing up in their inbox, it might have gone to their junk or spam folders. If needed, you can send the student another invitation email by clicking the envelope icon next to the student's information on the New Users page. 

Problem

I watched the student complete their assessment, but they still show up as "Not Confirmed".

Solution

There are two scenarios where this could happen:

1. The student has joined your organization's system through a different method, leaving the email invite unaccepted. In this case, as long as the student is in your system, the status of "Not Confirmed" will not impact their experience.
2. The student is in Awato, but not in your school's unique program. A good way to check for this is to see if your school's logo shows up at the top left of your student's screen. If your student is not showing up in your school's program, please contact "support@awato.co" with the email of the student who needs to be moved. For more information about this issue, please visit this link.